Telecommunication providers giving refunds for faulty service

3 years ago

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The Consumer Affairs Commission (CAC) secured $6.8 million in refunds and compensation on behalf of aggrieved shoppers who transacted business with product and service providers between April 1 and November 30 this year.

CAC Chief Executive Officer (CEO), Dolsie Allen indicated that the agency saw an increase in requests for advice regarding issues with electronics this financial year and also telecommunication providers.

            She noted that there has been a high level of success in the resolution of complaints against telecommunications providers.

“Persons complained about their credit running out, the data plan that they had not working properly, and that they didn’t receive enough information. So we were able to have, in many cases, persons receiving refunds from the telecommunication providers,” she said

            “We know that there are challenges, such as vandalism. But we are asking them to be a little more mindful of their responsibilities to the consumers in terms of how you respond to your consumers, how long it takes to respond to a complaint, and how you communicate changes to your consumers,” she continued.

Mrs Allen advised consumers to contact the CAC when they have issues with a product and/or service, for a transaction they have completed.